Support
Morphit
Support for Morphit is provided through a support forum. The forum is visible to the public but will require you to register as a member to make posts.
BioRails
BioRails support is facilitated using the BioRails enterprise support portal, which provides dedicated support for enterprise customers.
This portal provides the latest information related to BioRails including
- Product roadmap
- Bug and issue tracking and reporting
- Product enhancement requests
- Feature descriptions
- Help documentation
Registered customers can report support issues and exchange information with BioRails support staff. The support portal provides access to the latest BioRails releases, project objectives, requirements and feature descriptions.
Issue tracking
Enteprise BioRails customers can report support issues and track progress from first report to delivery.
Example of bug and issue tracking site.
Enterprise help
The latest help documentation for BioRails.
Example of the BioRails enterprise help system.
The enterprise support portal is available for all enterprise customers with a current support contract, delivering support and access to the latest information and downloads whatever your location and time zone.
